Frequently Asked Questions
Everything you need to know about your Illumicrate experience.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for domestic orders and 10-15 business days for international destinations once the order has been processed.
What is your return policy?
We offer a 30-day return policy for unused and unopened items. Please contact our support team to initiate a return and receive a prepaid shipping label if applicable.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
What should I do if my item arrives damaged?
If your product arrives damaged, please email us within 48 hours of delivery with photos of the damage and your order number so we can arrange a replacement.